Description: This course tackles a challenge nearly every workplace faces — miscommunication that quietly erodes trust and collaboration — by grounding communication theory in real workplace contexts. Learners move through a deliberate sequence (recognizing, understanding, preventing, and repairing) via relevant scenarios and low-stakes interactivity. The result treats communication as a learnable, improvable competency rather than a soft skill to check off. 

Target Audience: Adult professionals who regularly collaborate with team members and stakeholders.

The Process: Using backwards design as a guiding path, this course was built around establishing foundational understanding before moving into applied skill-building. The course progresses in a deliberate sequence that mirrors how adults actually encounter and resolve communication breakdowns in real time (recognizing → understanding → preventing → repairing). Each lesson was designed with adult learning principles in mind: relevant scenarios, low-stakes interactivity, and content chunked for retention. 

Description: Included as part of the RISE course, this scenario-based assessment places learners directly inside a realistic workplace project, where miscommunication naturally arises from three different relationships: conversations with upper management, a negotiation with a stakeholder, and collaboration with a coworker. As learners navigate each interaction, immediate feedback reinforces their understanding while their choices shape a final score across different competency areas - creating an authentic, consequence-driven learning experience. 

Target Audience: Adult professionals seeking to apply communication repair strategies in realistic, high-stakes interpersonal situations involving leadership, stakeholders, and team members. 

The Process: Built as a scenario-based capstone assessment to complement the Rise course, this Storyline project moves learners from knowing to doing. Rather than a traditional multiple-choice quiz, the assessment immerses learners in a branching, narrative-driven scenario where their choices directly shape the outcome — reflecting how miscommunication actually plays out across different workplace relationships and power dynamics. The scenario was intentionally designed to require learners to interact with three distinct stakeholder types (upper management, an external stakeholder, and a coworker), each demanding a different communication approach, so learners must apply — not just recall — what they learned in the Rise course.